Frequently asked questions
Didn't find an answer? Write to info@triovendi.lt — we reply within one business day.
Orders
Can I change my order after placing it?
Yes, as long as the order has not been handed over for shipping. Email us with your order number and we will confirm whether there is still time.
How can I track my order?
We send status updates by email, and once the parcel ships you can track it in the DPD system using the number in the email. Your account shows the full order history.
Delivery
When will I receive my order?
The delivery time is shown on each product — it depends on whether the product is in our warehouse or at a supplier. For a cart with several products, the time of the slowest product applies.
Why does the delivery price differ between products?
Some products are shipped by suppliers directly to you, so the price is shown on each product. In the cart you pay the highest of the products' prices, and delivery is free for orders from 150 € (except large items).
Can I collect the product myself?
We have no pickup points. Parcels are delivered by DPD courier to your address or to a DPD parcel locker, which you choose at checkout.
Payment and returns
Can I pay when I receive the product?
Yes — choose "Pay on delivery" and pay the DPD courier by card or cash, or by card at the parcel locker.
Can I pay in instalments?
Yes, through Montonio (financed by Inbank) for orders of 100–2 500 €, over 3–72 months. The interest rate is set by the lender.
How much does a return cost?
Nothing — we pay for the return shipment. Email us with your order number and we will send a DPD label.
How long does a refund take?
Within 14 days of receiving the returned product, to the same account the payment came from.